Privacy Policy

Draft for review. This policy has been prepared as a starting point. It must be checked and approved by the business owner and, where appropriate, a qualified legal or compliance adviser before the website goes live. Items marked “To be confirmed” must be completed.

Last updated: [date to be confirmed]

1. Who we are

This privacy policy explains how Dispute Resolution Lawyers UK (“we”, “us”, “our”) collects and uses personal information through the website disputelawyers.co.uk.

To be confirmed by the business: Insert the full legal name of the business, its legal form (for example, limited company or sole trader), company number if applicable, registered address, and Information Commissioner’s Office (ICO) registration number.

If you have any questions about this policy or how we use your information, contact us at info@disputelawyers.co.uk or on +44 7838 707965.

2. Information we collect

When you submit our enquiry form, we collect:

• your full name
• your email address
• your phone number, if you provide it
• the type of enquiry you select
• the description of your situation that you provide
• your preferred contact method

If you contact us by phone or email, we will collect the information you choose to share with us. We may also collect limited technical information automatically when you visit the website, such as your IP address and browser type, which our hosting provider uses to keep the website secure and running.

Special category information

Some enquiries, particularly about injury claims, may involve information about your health. Please only share what is necessary in your initial enquiry and do not send medical records through the form. Where you choose to provide health information, we will use it only to assess and respond to your enquiry and, if you instruct us, to deal with your legal matter.

3. How we use your information

We use your information to:

• respond to your enquiry and contact you using your preferred method
• assess whether we can help with your matter
• carry out conflict checks before accepting any instruction
• keep a record of enquiries we receive
• comply with our legal and regulatory obligations

We do not sell your personal information and we do not use it for unrelated marketing.

4. Our legal basis

We process enquiry information because it is necessary to take steps at your request before entering into a contract with you, and for our legitimate interests in responding to and managing enquiries. Where we need to comply with a legal obligation, we rely on that as our legal basis. Where we process health information, we do so where it is necessary for establishing, exercising or defending legal claims, or with your explicit consent.

To be confirmed by the business: Confirm the legal bases with your data protection adviser, particularly for special category data.

5. Who we share information with

We may share your information with service providers who help us run the website and our business, such as our website hosting provider and email provider. They may only use your information on our instructions. We may also share information where required by law or with your agreement, for example with experts or other parties involved in your matter once you have instructed us.

To be confirmed by the business: List your main service providers (for example, website hosting, email, case management software) and confirm whether any personal data is transferred outside the UK, and the safeguards used.

6. How long we keep your information

We keep enquiry information only for as long as necessary for the purposes described above.

To be confirmed by the business: State your retention periods, for example how long you keep enquiries that do not lead to an instruction, and how long you keep client files.

7. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information. The website uses an encrypted (HTTPS) connection. However, no method of transmission over the internet is completely secure, which is why we ask you not to send sensitive documents through the enquiry form.

8. Your rights

Under UK data protection law, you have rights including the right to:

• request access to the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information in certain circumstances
• ask us to restrict or object to certain processing
• request a copy of your information in a portable format, where applicable
• withdraw consent, where we rely on consent

To exercise any of these rights, contact us using the details above. We may need to verify your identity before responding.

9. Cookies

For information about cookies, please see our Cookie Policy.

10. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.