Frequently asked questions

A short summary of what happened, when it happened, who was involved and what you would like to achieve. Mention any deadlines, notices or court papers you have received. You do not need to send documents at this stage.

You do not need to know. Describe the situation in your own words and we will identify which area it relates to. If you are unsure, choose “Something else / not sure” on the enquiry form.

We review the information you have provided and contact you using your preferred method. We may ask some follow-up questions before explaining your possible next steps.

Yes. Your initial consultation is free and there is no obligation to take things further afterwards.

No. An enquiry does not create a solicitor–client relationship. That only happens once the scope of the work and the terms of engagement have been agreed in writing.

Before any chargeable work begins, we explain the likely costs, what they cover and how they may be funded. This is confirmed in writing so you can make an informed decision.

A conditional fee agreement, often called “no win, no fee”, is an arrangement where the lawyer’s fees depend on the outcome of the case. If the claim succeeds, a success fee may be payable. In personal injury cases, the success fee a client pays is capped by law at 25% of certain types of damages. There may also be other costs, such as insurance premiums, depending on the arrangement.

No. Whether a conditional fee agreement is available depends on the individual claim, including its prospects of success and value. Some claims may be better funded in other ways, such as legal expenses insurance you already have. We will explain the options that may apply to you.

You may. Legal expenses cover is sometimes included in home, car or business insurance policies, or bank accounts. It is worth checking your policies before you speak to us.

It depends on the type of matter, how complex it is and how the other side responds. Some disputes settle within weeks; others, especially serious injury and court cases, can take considerably longer. We will give you a realistic indication once we understand the facts.

Yes. Most personal injury claims must be started within three years, and many contract and negligence claims within six years, although there are many exceptions. Court deadlines can be much shorter. Please seek advice early.

Keep photographs, the other party’s details, witness contact details, any accident report or reference number, medical appointment details, receipts for expenses and evidence of lost earnings. A short diary of your symptoms can also help.

Act promptly. There are strict deadlines for responding to a court claim, and judgment may be entered against you if you do not respond. Contact us as soon as possible and tell us when the papers arrived.

We use the information you provide to respond to your enquiry and, if you instruct us, to deal with your matter. We do not sell your information. Our Privacy Policy explains how we collect, use and protect personal data and your rights under UK data protection law.

Please do not send medical records, bank or card details, passwords or large bundles of confidential documents through the general enquiry form. If we need documents, we will explain how to send them securely.